The Ts + Cs

The team at The Petal Sisters work with premium high quality flowers to provide the freshest seasonal flowers we can. Our delivery days are Monday, Wednesday and Friday and all orders must be placed before 11:30am for same day delivery. If you require a delivery outside of these days please contact us at enquiries@thepetalsisters.com.au or phone 0452 324 295 within our operating hours.

Our delivery drivers send beautiful blooms all across the Central Coast (please see our delivery areas for more info) and create a delivery run based on time and efficiency. All corporate deliveries are completed between 11:30am and 5pm and all residential deliveries are completed between 11:30am and 6pm. If there is a specific time you are needing your flowers delivered by please add it in the notes section upon check out and we will do our very best to accomodate.

If no one is at home upon delivery we will leave them in a safe place near the door and out of the sun. Our flowers are all wet wrapped and have a temporary water source. Once delivered you will receive an email to confirm delivery.

The Petal Sisters do not offer refunds if the delivery information is incorrect once placed by the person ordering so please double check and make sure that all the recipients details are correct.

If you are unhappy or have any concerns with your order please contact us, we may ask for a photo of the flowers to pass onto our suppliers. They are a natural product and you should expect to have a 7 day lifespan if they are regularly given fresh water, a bit of a trim on an angle and if the vessel being used is cleaned regularly.

We can not guarantee the exact colour, flower variation, foliage or plant. All natural products encounter different environments, environmental factors and availability. We will guarantee however that we will do our very best to accomodate and provide what you have requested.

 

For all events and wedding bookings a 50% non refundable deposit is required to secure your booking date.