Terms of service

The team at The Petal Sisters work with premium high quality flowers to provide the freshest seasonal flowers we can. Our delivery days are Monday, Tuesday, Wednesday, Thursday, and Friday and all orders are open until 11:30am or sold out for same day delivery. If you require a delivery outside of these days please contact us at enquiries@thepetalsisters.com.au or phone 0410 953 342 between 9am and 4pm..

Our delivery drivers send beautiful blooms all across the Central Coast (please see our delivery areas for more info) and create a delivery run based on time and efficiency. All corporate deliveries are completed between 11:30am and 5pm and all residential deliveries are completed between 11:30am and 6pm. If there is a specific time you are needing your flowers delivered by please add it in the notes section upon check out and we will do our very best to accommodate.

If no one is at home upon delivery we will leave them in a safe place near the door and out of the sun. Our flowers are all wet wrapped in biodegradable Hero packaging bags and have a temporary water source. Once delivered you will receive an email to confirm delivery.

The Petal Sisters do not offer refunds if the delivery information is incorrect once placed by the person ordering so please double check and make sure that all the recipients details are correct. If we are unable to deliver due to security gates or any other events outside of our control your flower order will be redirected to our store front at 123 Avoca Drive Kincumber for collection or a redeliver fee may apply.

If you are unhappy or have any concerns with your order please contact us, we may ask for a photo of the flowers to pass onto our flower growers. They are a natural product and you should expect to have a 7 day lifespan if they are regularly given fresh water, a bit of a trim on an angle and if the vessel being used is cleaned regularly.

We can not guarantee the exact colour, flower variation, foliage or plant. All natural products encounter different environments, environmental factors and availability. We will guarantee however that we will do our very best to accommodate and provide what you have requested. 

Upon placing your order you have agreed to our Terms and Conditions.

For all events and wedding bookings a 30% non refundable deposit is required to secure your booking date. 

Due to the current COVID restrictions across the Central Coast our shop front is operating as a Click and Collect store only and our delivery drivers are following strict contactless deliveries. You can find out more information about how we are operating here.